Culture
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In business and life, the simple fact is that you are ultimately dealing with different types of people. That is diversity in a nutshell because no one soul is alike. Each one of these people will be the torchbearer of their values. The way they think, act, and interact forms their culture. At Consolidated, we believe in this philosophy to the very core. When we get the Culture of the organization just right, most of the other stuff just happens to take care of itself. For us, Culture is built on the backbone of a set of Core values and key operating principles that have been defined and imbibed within the very fabric of the company.
Values
At Consolidated our values define what we believe in and provides a moral direction that guides decision making and establishes a standard for our actions.
Love for Learning
We believe that knowledge is power, and to improve and succeed we will continuously strive to be curious and make it a habit to unlearn, learn, and share our knowledge with others.
Transparency
We will demonstrate honesty, openness, and accountability with a straightforward attitude in all our communication and interactions with all stakeholders to build stronger relationships built on trust.
Consolidated First
We will live by our core mantras by ensuring we delight our customers, employees, and vendors and also take pride in keeping our organization goals first. Irrespective of our roles and designations, we will do whatever it takes to walk the extra mile and take on new challenges anytime, anywhere.
Operating Principles
The operating principles at Consolidated are the norms and behaviours expected to be demonstrated by the employees. These are essentially the way we put our values into practice and get work done efficiently. We shall hold ourselves and each other accountable for demonstrating the Operating Principles through our actions every day.
Customer Delight
Our customer is the sole purpose of our existence and will always be the focal point of all decisions related to delivering products, services and experiences.
We shall strive to delight each customer by providing a positive experience and if required going beyond the call of duty that will help build long-term relationships and enhance their loyalty.
We will engage with our internal customers and all stakeholders with courtesy and true professionalism and extend all support to ensure we enjoy delivering high-quality work.
Feedback is a Gift
We believe that providing open feedback and being receptive to feedback is vital for ongoing development and long-term success be it with our employees, vendors, or customers.
We will provide feedback regularly and spontaneously to clarify expectations, to help people learn from their mistakes, to correct any performance and to reinforce positive behaviour.
Keeping in line with the spirit of transparency, we will encourage skip level meetings that will drive open conversations around overall team synergy, leadership direction and the organization as a whole.
Believe in all People
We will embrace diversity at our workplace by recruiting and empowering women and hiring across geographies, and industries.
We trust in positive intentions of our people and believe that everyone will put in their best to be highly effective.
We will encourage our leaders to be fair yet firm and the trust we have in our people will not hold us back from verifying data, facts, and figures as Consolidated comes first.
Frugal, Yet Efficient
We will treat company assets and company money as our own and be more resourceful, self-sufficient, and innovative in our approach.
We will be frugal in our spends, cut down on unnecessary expenses and learn to accomplish more with less.
Yet, we will spend as efficiently as possible to ensure the services to our customers, employees and vendors are not compromised.
Recognise, Appreciate & Celebrate
We will be generous in appreciating performance, recognizing contributions and in celebrating success however small or big.
By recognizing and rewarding we will attract and retain the best of talent and also be an employer of choice.
We will appreciate and celebrate individuals who aspire to grow to their full potential by being avid learners, by pursuing best practices and by sharing knowledge with others.
Empower Through Participative Management
We will actively encourage the involvement of our team in brainstorming, open debates, sharing ideas and seeking feedback.
A collective approach to problem solving and decision-making will help us achieve breakthrough and outstanding execution.
Through open debates we will create a safe environment, value the opinions shared by all and respect everyone’s right to speak and to be heard with an emphasis on being objective driven, respectful, conclusive, and productive.
